Customer service
Route each customer request to the right place
Identify the topic, suggest a priority and draft a reply for review.
THE RESULT TO AIM FOR
A categorized request queue with draft replies.
What you need
Authorized requests and service rules. The documented workflow uses Gemini, Trello, Gmail and Sheets.
Getting started
- Provide requests and service rules.
- Test classification on a representative sample.
- Approve each response before sending.
What you can measure during a pilot
Answer accuracy, preparation time and corrections before sending.
The source · Documented workflow
Murilo Costa · n8n ↗The source describes the principle or workflow. This adaptation and its outcomes have not been independently tested.
Source reviewed October 11, 2026